A world of Trading assets

Contact us

Have a question or require specialist assistance? Contact our dedicated customer service team who are available 24/5 to assist you.

Questions & Comments

Questions & Comments

At TD Markets, we pride ourselves on facilitating an offering of multiple asset classes. Our most valued asset are the clients we support, and we strive to provide you with the best service possible. If you have any questions, comments or need assistance, you can contact us on any of the methods we have available .

Submit your details and we will reach out to you shortly.

Live Chat
010 300 0011
Floor 12 Green Park Corner, 3 Lower Rd, Sandton, 219
Questions & Comments

FAQ

Our dedicated team is standing by to assist you should you have any questions or need any assistance.

Does the MetaTrader platform facilitate mini lot (10K) trading?

Yes you can trade mini lots (10K) using the MetaTrader platform.

Here is the scale that we use for trading lot sizes on MetaTrader:

0.01 lots = 1,000 units of base currency (or dollars) Our "micro" lot size.

0.10 lots = 10,000 units of base currency (or dollars) Our "mini" lot size.

1.00 lots = 100,000 units of base currency (or dollars) Our "standard" lot size.

**Please note that trading in lot sizes that are not shown in the scale above is possible. An example would be an open a lot position of 0.60 (60,000 units), an 8.00 lot position (800,000 units), and even a 3.20 lot position (320,000 units). Please email us with any scale questions: [email protected]

**Also, note that other brokers may use a different scale to trade certain size lots. For instance, another broker may show 1.00 lots on a mini account is 10,000 units

How do I change my leverage?

You can send our Support team an email on [email protected] with your adjusted preference of leverage and they will update it accordingly. Remember, leverage cannot be changed whilst you have open positions. 

How do I change the time period on the MetaTrader charts

To add time periods to the main menu bar, select VIEW > TOOLBARS > PERIODICITY. (If needed) Use the following legend for applying time periods to charts:

  • M1 = 1 minute chart
  • M5 = 5 minute chart
  • M15 = 15 minute chart
  • M30 = 30 minute chart
  • H1 = 1 hour chart
  • H4 = 4 hour chart
  • D1 = daily chart
  • W1 = weekly chart
  • MN = monthly chart

How do I display a bar chart?

On the top Menu bar, select CHARTS > BAR CHART or use the keyboard shortcut (Alt+1).

How do I insert chart indicators?

The steps are as follows:

  1. On the top Menu bar, select INSERT > INDICATORS.
  2. You can also navigate to the Navigator section and insert chart indicators from there.

How do I see all the currency pairs that you offer?

Within the Market Watch window, all of the currency pairs eligible to trade can be viewed by right-clicking within this section and selecting 'Show All'. All currency pairs will appear thereafter

How long do withdrawals take at TD Markets?

All withdrawals are processed the next business day from requesting the withdrawal. Its important to ensure that you keep up to date with your emails as clients are notified in full transparency during the withdrawal process via email.

How to download MT4 trading platform?

You can download the TDMarkets MT4 platform by visiting this link and selecting the relevant icon for your device type https://www.tdmarkets.com/en/platforms/metatrader-4/

How to fund my live account?

All funding methods will be sent once the client request for the funding methods. They can send an email to [email protected]

How to open a live account?

Please visit our webpage - www.tdmarkets.com to open a live account. Select the "client" tab and click on "register as a client" and from there you may follow all the needed prompts.

How to reset my MT4 password?

Kindly note to reset your TDMarkets MT4 Live Trading Account password, please follow these steps:

  1. Login to www.tdmarkets.com using your e-mail and the password you entered when you register on www.tdmarkets.com
  2. Click on the "My Accounts" tab at the top of the screen
  3. Click on your MT4 account number highlighted in blue
  4. At the bottom of the screen there is an option to change your password under platforms. On the left of this option a number will appear next to the word Login. This is your MT4 account number.
  5. Once your password has been set open MT4, select file and click on "login to trading account", enter your account number and password.
  6. By server, please select TDMHoldings-Real.
  7. Click on log in.

How to upload my documents?

Log in to your Dashboard (TD Account) via www.tdmarkets.com and go to client documents and then upload the correct Proof of Residence document and the correct Proof of Identification document.

Is TD Markets regulated?

TD Markets (Pty) Ltd is an authorised financial services provider under the Financial Sector Conduct Authority (formally known as the FSB) in South Africa with license number 49128.

What is the minimum deposit amount?

Please note that our minimum deposit for the types of accounts we offer is as follow:

TDM Gold Account:

  • $50
  • R500

TDM Pro Account:

  • $1000
  • R10,000

What type of brokerage is TD Markets?

TD Markets is an STP (Straight-through processing) brokerage.

Where can I download the MetaTrader software?

To download the MetaTrader software, please click here and fill out the demo sign-up form. Once completed you will be prompted to download and install MetaTrader.

Where do I learn to trade or get started trading?

TD Markets offers to all its clients very in-depth training and education that starts off at a very novice or beginner level and progresses through to being able to utilize various methods of analysis of the markets. You may contact your Account Manager or [email protected] for more information or visit our Education page by clicking here: https://www.tdmarkets.co.za/en/tools/education/

Which documents are needed to approve my live account?

  • Bank statement or utilities bill not older than 3 months that is stamped, stating your physical address and your name.
  • A clear colour copy of both the front and back sides of your ID Card.
TD Markets

Africa’s Most Trusted Broker

TD Markets provides you with access to the industry leading platform, Metatrader 4. This platform, easily accessible from any device, facilitates your trading experience by offering numerous tools, including indicators, expert advisors and open source algorithmic trading scripts.
Why TD Markets